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CEME is king of the castle for customer satisfaction

CEME Conference Centre always strives to deliver on outstanding customer satisfaction – right from your initial enquiry, all the way through to when you leave the CEME campus. To do this, we measure your feedback, both internally and through tools such Trustpilot, and use internationally established metrics such as Net Promotor Scores.

That’s why we always appreciate your feedback. Without it we couldn’t make improvements to our service and likewise we wouldn’t know what you love about visiting CEME! So thank you for taking the time to feedback and review us.

Take a look at how we did…

Internal feedback. Customer Satisfaction scores 2018:

98% customer satisfaction rate

Internal feedback. Exceeding Expectations scores 2018:

72% of customers said CEME exceeded their expectations

Trustpilot scores: October 2018

'Excellent' rated Trustpilot scores October 2018



Top 10 National UK Net Promotor Scores 2017:

Top 10 Net Promotor Scores

Top 3 National UK Net Promotor Scores 2017:

Top 3 Net Promotor Scores

Top 10 Customer Expectations Scores 2017:

Top 10 customer expectations scores

Top 3 Customer Expectations Scores 2017:

Top 3 customer expectation scores

Top 10 UK Customer Service Scores 2016:

Top 10 UK customer service scores

Top 3 UK Customer Service Scores 2016:

Top 3 UK customer service scores

So if you are interested in experiencing CEME’s outstanding customer service, or want to find out how we can help your next event be a success, contact us today on +44 (0) 20 8596 5151, email events@ceme.co.uk or get in touch online.

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