Like every organisation the Event Space at CEME has a comprehensive set of policies and procedures that set our standards and guidelines for how we comply with key issues.
Key policies that cover CEME and the Event Space at CEME are below:
Privacy Notice & GDPR
CEME is committed to protecting and respecting the privacy of all its Staff, Tenants, Customers & Visitors.
Our Privacy Notice (linked above) explains when, how, why we collect personal information about people who engage with us. This Notice also covers how we use, secure and disclose personal information.
This Notice may change over time so we advise our Staff, Tenants, Customers & Visitors, to check back on occasion to review the current modification date.
Full contact details for any question about our Privacy Notice can be found with the document.
In brief you can contact CEME in two ways:
For all DSAR request please follow our DSAR request procedure (stated in our Privacy Notice, including required ID)
And send this to:
DSAR, CEME Ltd, Marsh Way, Rainham, Essex RM13 8EU
For all Privacy Notice related enquiries CEMEs DPO can be contacted either by:
DPO, CEME Ltd, Marsh Way, Rainham, Essex, RM13 8EU
Customer Complaints Procedures
CEME treats all complaints as important and as such manages all complaints in accordance with International Standard for Customer Satisfaction and the management of Complaints (ISO10002). We provide a number of channels for registering complaints:
- Verbally to Reception or any member of staff
- Via the CEME Complaint Form or in writing to:
- CEME Ltd, Marsh Way, Rainham, Essex RM13 8EU
- or firstname.lastname@example.org
- Telephone: 020 8596 5400
All complaints will be responded to by a Senior Manager within 2 working day along with regular updates. The nominated Manager can also be contacted during working hours for an update to your complaint.
CEME is accredited for the following:
- ISO 14001:2004 – Environmental Management System Certification
- ISO 9001:2008 – Quality Management System Certification
- BS OHSAS 18001:2007 – Occupational Health and Safety Management System Certification
- ISO 10002 Complaints Handling in Organisations