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Policies & Procedures

Like every organisation the Event Space at CEME has a comprehensive set of policies and procedures that set our standards and guidelines for how we comply with key issues.   

Key policies that cover CEME and the Event Space at CEME are below:

Quality Policy

Code of Conduct

Health & Safety Policy

Environmental Policy

Privacy Notice & GDPR

CEME is committed to protecting and respecting the privacy of all its Staff, Tenants, Customers & Visitors.

Our Privacy Notice (linked above) explains when, how, why we collect personal information about people who engage with us. This Notice also covers how we use, secure and disclose personal information.

This Notice may change over time so we advise our Staff, Tenants, Customers & Visitors, to check back on occasion to review the current modification date.

Full contact details for any question about our Privacy Notice can be found with the document.

In brief you can contact CEME in two ways:

For all DSAR request please follow our DSAR request procedure (stated in our Privacy Notice, including required ID)
And send this to:
DSAR@ceme.co.uk or
DSAR, CEME Ltd, Marsh Way, Rainham, Essex RM13 8EU

For all Privacy Notice related enquiries CEMEs DPO can be contacted either by:
DPO@ceme.co.uk or
DPO, CEME Ltd, Marsh Way, Rainham, Essex, RM13 8EU

Customer Complaints Procedures

CEME treats all complaints as important and as such manages all complaints in accordance with International Standard for Customer Satisfaction and the management of Complaints (ISO10002). We provide a number of channels for registering complaints:

All complaints will be responded to by a Senior Manager within 2 working day along with regular updates. The nominated Manager can also be contacted during working hours for an update to your complaint.

ISO/OHSAS

CEME is accredited for the following:

  • ISO 14001:2004 – Environmental Management System Certification
  • ISO 9001:2008 – Quality Management System Certification
  • BS OHSAS 18001:2007 – Occupational Health and Safety Management System Certification
  • ISO 10002 Complaints Handling in Organisations